**Shipping and Returns**
Thank you for shopping with Lua, your trusted destination for quality kids' clothing and charming rattan furniture in the UAE.
Shipping Information
**Standard Shipping within UAE - 20 AED:**
- Orders placed with standard shipping will be processed within 1-2 business days.
- Delivery time may vary but typically takes 3-5 business days.
- Enjoy the convenience of having your items delivered to your doorstep for a nominal fee of 20 AED.
**Expedited Shipping within UAE - 30 AED:**
- opt for expedited shipping if you need your order in a hurry.
- Orders paid after 2 pm will be delivered the next working day.
- For only 30 AED, you can receive your items swiftly and efficiently.
Returns Policy
At Lua, we strive to provide you with the best products and services. Here's our returns policy:
1. **Custom Made Items and Sale Items:**
- We regret to inform you that we do not offer exchanges or refunds on custom-made items or items purchased during a sale.
2. **Returns for Other Items:**
- If for any reason you are not satisfied with your purchase, please contact our customer service within 4 days of receiving your order.
- Items must be unused and in their original packaging to be eligible for a return.
3. **Refunds:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
4. **Shipping Costs:**
- Shipping costs are non-refundable, and the customer is responsible for the return shipping fees.
5. **How to Initiate a Return:**
- Contact our customer service team at info@lua.ae to initiate a return.
- Please include your order number and the reason for the return in your email.
Thank you for choosing Lua. We appreciate your trust and look forward to serving you with quality products and exceptional service. If you have any further questions, please don't hesitate to contact our customer service team.